As I sit outside writing on a 58 degree morning, I reflect on what I learned yesterday from a tour I attended.
Any guesses of what tour it was? If you said Walt Disney World, you would be correct!
Now you might ask what do these 4 pillars of a company that has 77,000 plus cast members have to do with a company that sells Helical Piles? I say plenty!
It is refreshing to me that, in our instant information society that we now live, that 4 simple core values are thought of every day for the American success story that is Disney.
At DANBRO, we spend our days in a similar fashion. We strive each day to serve our loyal customer base by focusing on what I will call the three E’s.
Educate: Whether it’s a small office lunch and learn, or a seminar full of Engineers, Pat Haffert, our Vice President of Marketing, leads Danbro to educate over 1,000 Engineers, Owners, and Contractors on the use of our Helical Pier Products every year
Engineer: Every pile foundation project that we review and send to customers, or review for customers, owners, or Engineers, is analyzed to provide the most economical Helical solution for each project. Steve Gencorelli, P.E. our Vice President of Engineering & Sales, makes sure that not only is a technical recommendation provided, but also a detailed material summary and quote based on that recommendation.
Execute: Over the last 20 years of Helical pile distribution, we have kept an eye on constantly improving our processes to seamlessly provide our customers with the foundation products and equipment they need to complete their Pile projects on time. Site visits with James Savage and Walter Smith to Equipment set up with Nick Gill to Quoting and shipping with Melanie LeBletta and Rocky Powers enable us to react quicker than other Helical pile Distributor in the Northeast, to their needs.
While these core values guide DANBRO to provide unrivaled services in our industry, they also ground us to continuously find ways to improve our products and customer service.
As you will see when you interact with us, I leave you with our tag line that is very important to us. “We look forward to providing you with quality products and outstanding service.”